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Jama Connect User Guide

Generate a support bundle (KOTS)

To troubleshoot and diagnose problems with application deployments, you can generate a support bundle to collect and analyze data from your environment.

Jama Support uploads the support bundle to the Replicated vendor portal to view and interpret the analysis, and can open a support request ticket if needed. Severity 1 issues are resolved three times faster when submitted with support bundles.

  1. For internet environments, generate a support bundle from the CLI:

    1. Log in to the KOTS Admin Console, then select the Troubleshoot tab.

    2. Scroll down to the Analyze Jama Connect for support section, then select If you’d prefer to get a command to manually generate a support bundle.

      A cURL command appears.

    3. Copy the command.

    4. From the CLI, run the command to generate a support bundle.

  2. For airgap environments, generate a support bundle from the CLI:

    1. Log in to the KOTS Admin Console, then select the Troubleshoot tab.

    2. Scroll down to the Analyze Jama Connect for support section, then select If you’d prefer to get a command to manually generate a support bundle.

      A cURL command appears.

    3. Remove the following code from the cURL command:

      curl https://krew.sh/support-bundle | bash

      Your command looks like this:

      kubectl support-bundle secret/default/kotsadm-jama-k8s-supportbundle --redactors=configmap/\
default/kotsadm-redact-spec/redact-spec,configmap/default/kotsadm-jama-k8s-redact-spec/redact-spec

    4. Copy the command.

    5. From the CLI, run the command to generate a support bundle.

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