Installation errors (KOTS)
If any errors occurred during installation, use this table to fix the issues.
Error message | Solution |
|---|---|
This webpage is not available | Verify that the "Host Name" section of the settings was correctly entered to point to the application server. |
Not private or Not secure | This might happen if you chose a self-signed certificate or uploaded an invalid certificate. Verify that you correctly entered the Custom TLS configuration in the Host Name window. If this happens only for other users and not the system administrator, and the Admin Console is using a self-signed certificate, you might have already told your web browser to "Proceed ... (unsafe)" or "Add exception," while other users haven't. Verify that you selected the setting you want for Reuse admin console TLS configuration in the Host Name window. |
Problem: Cannot create database jama: Connections could not be acquired from the underlying database! | Most likely, something is wrong with your Admin Console database settings (for example, bind-address, DBO credentials), or the connection between the application server and the database server. Double-check your database settings in the Admin Console. |