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Jama Connect User Guide

Reconnect to the Wiris server (self-hosted only)

If your connection to the Wiris server is interrupted, you can fix the issue by modifying the Wiris settings, restarting your system, then returning the settings to their original values.

  1. Modify the Wiris settings:

    1. In the Admin Console, select Settings > WIRIS Connection Settings.

    2. Select Use custom Wiris connection.

    3. Make the following changes:

      • Wiris Host — Add “xx” to the end of the string

      • Wiris Path — Add “xx” to the end of the string

      • Wiris Port – Change to 44311

    4. Select Save and restart your system.

  2. Test the connection. Use Jama Connect in a field that calls the Wiris MathType Editor:

    1. In Jama Connect, select Projects, and select the item you want to modify.

    2. From the Add drop-down menu, select New item > Text.

    3. In the Add item window, select the Math Editor icon.

    4. Add an equation using the equation editor. As expected, this action fails.

  3. In the KOTS Admin Console, reset the modified Wiris setting to the original values.

  4. Select Save and restart your system.

  5. Test the connection. Use Jama Connect in a field that calls the Wiris MathType Editor:

    1. In Jama Connect, select the item you want to modify.

    2. From the Add drop-down menu, select New item > Text.

    3. In the Add item window, select the Math Editor icon.

    4. Add an equation using the equation editor. This action now succeeds

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