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Jama Connect User Guide

System requirements and supported software (KOTS)

Make sure that your environment conforms to all requirements and recommendations before installing Jama Connect software.

After reviewing the information on this page, see "Things to do before installation" in Jama Connect 9.17.x User Guide. 

Important

To use Ubuntu 22.04, you must update the memory or Elasticsearch fails. From the KOTS Admin Console, adjust the memory settings so that Maximum Memory is 6G and Maximum Memory for Container is 8G.

Application server

Use the information in this table for the server that runs the Jama Connect application. For details on sizing your application server to your environment, see "Resource sizing for application server" in Jama Connect User Guide 9.17.x. 

Component

Minimum

  • 8 CPU

  • 32 GB RAM

  • 200 GB storage per node

  • Every node has the same storage space

Recommended

  • 16 CPU

  • 64 GB RAM

  • 256 GB storage

  • Every node has the same storage space

Operating system

  • Recommended — Ubuntu 22.04 or Ubuntu 22.04.3 LTS

  • Red Hat 9.2 or 9.4 — Supported only when the RHEL Container Tools are not installed.

Software installed with Jama Connect

  • KOTS

  • Containerd

Musts

  • Dedicated server — Is running only Jama Connect

  • Accessible by admin with permissions

  • Uses only supported software and environments

Database server

Use the information in this table for the server that runs your database. For details on sizing your database server to your environment, see "Resource sizing for database server" in the Jama Connect 9.17.x User Guide.

Component

Minimum

  • 4–8 CPU

  • 16–24 GB RAM

Recommended

  • 8 CPU

  • 24 GB RAM

  • Dedicated volumes for data

Database software

  • MySQL 8.0.32 (recommended)

  • Microsoft SQL Server 2022

Operating system

  • Recommended — Ubuntu 22.04 or Ubuntu 22.04.3 LTS

  • Red Hat 9.2 or 9.4

Musts

  • Database is hosted on a server separate from the Jama Connect application.

  • Database server can host other databases, but no other applications.

  • Accessible by admin with permissions.

  • Uses only supported software and environments.

  • Databases must be able to accept a minimum of 300 concurrent connections.

Not supported

  • Azure database

  • MariaDB

  • Custom configurations of Jama Connect databases (for example, query optimization and additional indexes that aren’t shipped with Jama Connect)

Supported software

Make sure your environment uses only supported software.

Component

Browsers

  • Edge Chromium

  • Firefox*

  • Google Chrome*

  • Safari*

*Versions released over the past 12 months are supported.

Important

Browser zoom is supported only at 100%. Use of browser extensions/add-ons or enabling Compatibility View is not supported while using Jama Connect.

Tip

To prevent session issues, use the application in a single browser window.

Word processor and spreadsheet programs

  • Office 365 for Mac

  • Office 365 for Windows

Office 365 is used for exports and reports.

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