Troubleshooting
Use these checks to identify common database, tenant initialization, connectivity, and event-delivery problems.
Issue | Solution |
|---|---|
The pod isn’t ready | Check database reachability, credentials, certificate trust, resource availability, and migration errors in the pod log. |
Tenant operation fails | Check Jama Connect Tenant API authentication, tenant name, service readiness, and Data Stream database permissions. |
Existing subscriptions fail after a restore | Confirm that the Data Stream database and APP_SIGNATURE_KEY_ENCRYPTION_LOCAL_KEY_BASE64 were restored as a matched pair. |
Jama Connect Interchange can’t establish the connector | Confirm that the published Jama Connect URL is reachable from Jama Connect Interchange over HTTPS and that tenant initialization is complete. |
Events aren’t delivered | Complete the endpoint, subscription, URL verification, and signature-validation checks. See Jama Connect Webhooks. |